Refund & Event Cancellation Policy

This policy is a customer-friendly summary of Vybz Hub’s refund and event-change rules. It supplements the Terms of Use and Customer Ticket Purchase Terms. If there is a conflict, the applicable transaction terms and mandatory law control.

1. General Rule

Ticket purchases are generally final unless a refund is required by law or expressly available under this policy, the Customer Ticket Purchase Terms, or an event-specific Vybz Hub notice.

A change of mind, inability to attend, scheduling conflict, travel issue, or personal circumstance does not automatically qualify for a refund.

2. Cancelled Events

If an event using Vybz Hub ticketing is cancelled through the approved cancellation workflow, Vybz Hub may process refunds for eligible electronic ticket orders originally paid through Vybz Hub.

For an approved full electronic cancellation refund, the current policy is to refund the eligible amount charged for the affected ticket purchase, including the applicable customer ticket fee associated with the refunded ticket, subject to prior partial refunds, chargebacks, provider limitations, and applicable law.

The affected ticket will be cancelled or voided and cannot be used for admission.

3. Original Payment Method

Electronic refunds are generally returned to the original payment method used for the purchase where supported by the payment provider.

Vybz Hub cannot guarantee how quickly a bank, card network, or payment provider will post the refund after it is initiated.

4. Transferred Tickets

If a ticket was transferred to another Vybz Hub user before an approved refund:

• the refund is generally returned to the original purchaser’s original payment method;
• the current transferred ticket is cancelled or voided;
• the current ticket holder does not become the payment recipient solely because they currently own the ticket; and
• no transfer-back is required unless Vybz Hub expressly instructs otherwise.

Any separate off-platform payment between the sender and recipient is their responsibility.

5. Postponed, Rescheduled, or Relocated Events

A postponed, rescheduled, relocated, or materially changed event is not automatically cancelled.

Unless Vybz Hub or the organizer states otherwise, existing valid tickets may remain valid for the new date, time, or venue.

If a refund, credit, or exchange option is offered, Vybz Hub will provide the applicable instructions and deadline where practicable.

6. Door Cash

For authorized door-cash sales, Vybz Hub does not collect or hold the cash.

Door cash carries:

• 0% customer fee;
• 0% promoter fee;
• 0% platform fee;
• 0% processor fee; and
• 0 future Vybz Hub payout.

Because the promoter or authorized seller directly receives the cash, eligible cash refunds must be handled by the promoter unless Vybz Hub expressly provides another process.

7. Door Card and Other Electronic Purchases

Door-card purchases and other electronic ticket payments processed through Vybz Hub are handled through the applicable electronic payment/refund process.

The purchase screen controls the amount charged and currency.

8. Tickets Already Refunded, Voided, or Charged Back

A ticket that has already been fully refunded, voided, reversed, or successfully charged back is not entitled to a duplicate refund.

Vybz Hub may reconcile partial refunds, disputes, credits, or reversals before determining any remaining refundable amount.

9. Admission Issues

Being denied admission for violating disclosed lawful event rules, arriving after a disclosed cutoff, failing to present required identification, or presenting an invalid/used/transferred/refunded ticket does not automatically entitle the user to a refund.

10. Travel and Incidental Expenses

Unless required by law or expressly agreed otherwise, Vybz Hub does not reimburse separate expenses such as airfare, hotel charges, transportation, parking, food, clothing, childcare, lost wages, or other incidental/consequential costs because an event is changed or cancelled.

11. Chargebacks

Nothing in this policy limits a lawful right to dispute an unauthorized or improperly processed transaction.

Knowingly false or abusive chargebacks may lead to account restrictions and other lawful remedies.

12. Contact

Refund questions may be submitted through the support/contact method published by Vybz Hub.